Shipping Time

1. Domestic Shipping: 4-8 business days or faster
2. International Shipping: 4-15 business days

Note: That shipping fees for international orders are calculated based on the destination country.
All applicable customs, duties, and taxes are the responsibility of the customer and non-refundable.

Order Processing (For Ship internationally)

1. Order Confirmation: Once you place an order with us,
you will receive an order confirmation email containing your order details.

If you notice any discrepancies, please contact our customer support team immediately.

2. Order Processing Time: Orders typically take 1-2 business days
To process before shipment.

During peak seasons or sales events, processing times may be slightly longer.

Note: Shipping will no longer be refundable during and after the processing time.

Order Tracking (Afer ship internationally)

Once your order has been shipped,
you will receive a shipping confirmation email with a tracking number.

You can use this tracking number to monitor the status and progress of your shipment through
our carrier's website.

Shipping Delays

While we strive to ensure timely deliveries,
please understand that occasional shipping delays may occur due to factors beyond our control,
such as weather conditions, customs processing, or carrier disruptions.

Change of Shipping Address or Product

It is essential to double-check your information during the checkout process.

Customer has 2 hours after their order to change its content by contacting customer@omocat.remake

Please review your order confirmation email to confirm the accuracy of your order.

Questions /
Assistance

Note:

It is essential to provide accurate and complete shipping information during the checkout process.
We are not responsible for orders with incorrect shipping addresses,
and additional charges may apply for address corrections.

Please review your order confirmation email
to confirm the accuracy of your shipping details.

If you have any questions or concerns with your return,
please contact us at:

Email: support@omocat.remake