Tracking
For orders outside the USA, tracking may take up to 7 business days to update.
For USA orders, it typically updates within 2-4 days.
Shipping companies may sometimes experience delays.
Please allow an extra 2-4 business days for delivery.
If you haven’t received your order within 45 days, contact us,
and we’ll issue a full refund while handling the matter with the shipping company.
If your order eventually arrives, feel free to keep it!.
We understand how frustrating this situation can be!.
We recommend filing a missing/stolen package report.
Keep us updated on their response, and we’ll do our best to assist you!
Returns
Ordered the wrong size? No worries!
Contact us within two weeks to learn how to exchange it for another size
Note: that return shipping is the customer’s responsibility.
The items arrived damaged? / "This's what I ordered"? No worries!.
Contact us within two weeks to learn how to get a replacement.
Not satisfied with your products?.
Contact us within two weeks to learn how to return your products and get a refund.
Note: that return shipping is the customer’s responsibility.
Products
We usually include an estimated restock date in the product description.
When a product is labeled 'Limited Edition,'.
It means we sell it only once and will not restock it once it’s sold out.
Our sweaters and hoodies are made from
a 50% cotton, 50% velvet blend, creating a soft, lightweight,
and comfortable feel that's perfect for year-round wear!
Our t-shirts are made from 100% heavyweight cotton,
ensuring minimal shrinkage and lasting durability.
Shipping
We ship almost anywhere worldwide!
If shipping isn’t available, feel free to contact us,
we’ll do our best to work with our carrier to find a solution.
We are currently unable to ship orders to Russia.
due to our shipping carrier's restrictions.
Duties and taxes vary by country, and we have no control over
the amounts set by local authorities.
Customers are responsible for covering these fees.
Failure to do so may result in the package being returned to us
in which case we cannot offer a refund.
Questions /
Assistance
Note:
It is essential to provide accurate and complete shipping information during the checkout process.
We are not responsible for orders with incorrect shipping addresses,
and additional charges may apply for address corrections.
Please review your order confirmation email
to confirm the accuracy of your shipping details.
If you have any questions or concerns with your return,
please contact us at:
Email: support@omocat.remake